Question 1

How to install eSIM on iPhone (iOS)?

Accepted Answer

Make sure your iPhone supports eSIM (iPhone XR/XS or newer, iOS 12.1+). Steps: 1. Check Compatibility – iPhone XR/XS or newer, iOS 12.1+, and unlocked. 2. Open eSIM Settings – Go to Settings → Mobile Data → Add eSIM. 3. Scan & Activate – Scan the QR code from your email and follow the on-screen instructions.

Question 2

How to install eSIM on Android?

Accepted Answer

Make sure your Android device supports eSIM and is unlocked. Steps: 1. Check Compatibility – Ensure your Android supports eSIM and is unlocked. 2. Open eSIM Settings – Go to Settings → Mobile Network → Add eSIM → Download a SIM. 3. Scan & Activate – Scan the QR code received by email and complete the setup.

Question 3

How can I use the eSIM service?

Accepted Answer

You must have iOS 12.1 or later and an unlocked iPhone. When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. Please check with your operator to unlock the eSIM on your device.

Question 4

How fast is the network speed?

Accepted Answer

4G/LTE/5G service is available in most countries and continues to be covered in more countries.

Question 5

Are voice calls and SMS included?

Accepted Answer

Only data service is available. Voice calls and SMS are not included.

Question 6

How to use dual SIM on iPhone and set up your cellular plan with eSIM?

Accepted Answer

Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. Only cellular data is available on our eSIM platform. Scan the QR code, go to "Cellular Plan Labels", then "Default Line", choose "Use [Secondary] for cellular data only".

Question 7

Should I switch on Data Roaming when using eSIM?

Accepted Answer

Yes, make sure Data Roaming is on. Go to Settings → Cellular → turn on "Data Roaming".

Question 8

How to remove the eSIM data plan after use?

Accepted Answer

You can use your phone's delete eSIM function to remove the plan after use.

Question 9

Will my physical SIM still work while eSIM is installed?

Accepted Answer

Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi calling".

Question 10

How do I get my eSIM after payment?

Accepted Answer

You will receive an email with your QR code. Please check your spam folder if you have not received it after 1 minute.

Question 11

How is the validity period of the plan calculated?

Accepted Answer

The actual usage time may vary according to your eSIM's first connection. We will describe this in the package information.

Question 12

How to check the balance of remaining data?

Accepted Answer

For some packages, you can view data usage in the order. You might also go to Settings → Cellular on your iPhone to find out how much data you're using.

Question 13

Can I have multiple phones scan the same QR code?

Accepted Answer

No, but the same device can re-scan the same QR code.

Question 14

If I lose my eSIM QR code, what can I do?

Accepted Answer

Check your email or contact us for assistance.

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