Frequently asked questions

📱 Installation Guide
How to install eSIM on iPhone (iOS)?+
Make sure your iPhone supports eSIM (iPhone XR/XS or newer, iOS 12.1+).

Steps:
  1. Check Compatibility – iPhone XR/XS or newer, iOS 12.1+, and unlocked.
  2. Open eSIM Settings – Go to Settings → Mobile Data → Add eSIM.
  3. Scan & Activate – Scan the QR code from your email and follow the on-screen instructions.
How to install eSIM on Android?+
Make sure your Android device supports eSIM and is unlocked.

Steps:
  1. Check Compatibility – Ensure your Android supports eSIM and is unlocked.
  2. Open eSIM Settings – Go to Settings → Mobile Network → Add eSIM → Download a SIM.
  3. Scan & Activate – Scan the QR code received by email and complete the setup.
❓ General Questions
How can I use the eSIM service?+
You must have iOS 12.1 or later and an unlocked iPhone. When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. Please check with your operator to see if there is anything you can do to unlock the eSIM on your device.
How fast is the network speed?+
4G/LTE service is available in most countries and continues to be covered in more countries.
Are voice calls and SMS included?+
Only data service is available. Voice calls and SMS are not included.
How to use dual SIM on iPhone and set up your cellular plan with eSIM?+
Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. At this stage, only cellular data is available on our eSIM platform. To add the eSIM, please scan the QR code, go to "Cellular Plan Labels" page, then go to the "Default Line" page, choose "Use [Secondary] for cellular data only". For more questions about Dual SIM, please check Apple's official document.
Should I switch on Data Roaming when using eSIM?+
Yes, please make sure that Data Roaming is on. Go to Settings → Cellular → and turn on "Data Roaming". Please also remember to turn it off after use.
How to remove the eSIM data plan after use?+
You can use your phone's delete eSIM function to remove the plan after use.
Will my physical SIM still work while eSIM is installed?+
Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi calling".
📦 Order & Data
How do I get my eSIM after payment?+
You will receive an email with your QR code. Please check your spam folder if you have not received it after 1 minute.
How is the validity period of the plan calculated?+
The actual usage time of some data plans may vary according to your eSIM's first connection. We will describe this in the package information.
How to check the balance of remaining data?+
For some packages, you can view the data usage in the order. For some orders, you cannot view the data usage. You might go to Settings → Cellular on your iPhone to find out how much cellular data you're using.
Can I have multiple phones scan the same QR code?+
No, but the same device can re-scan the same QR code.
If I lose my eSIM QR code, what can I do?+
Check your email or contact us for assistance.
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